Privacy Policy | Nadja Chicoulaa

1. Who We Are

This Privacy Policy applies to Nadja Chicoulaa, a Certified Hypnotherapist and NLP Practitioner operating online and in-person in Abu Dhabi, UAE (referred to as "I", "me" or "my" throughout this policy).

If you have any questions about how I handle your personal data, please contact me at info@nadjachicoulaa.com.

2. Information I Collect

I collect information to provide and improve my services. The types of personal data I may collect include:

Information you provide directly

Full name and contact details (email address, phone number)
Information shared during discovery calls or sessions (treated with strict confidentiality)
Messages sent via the website contact form or WhatsApp
Booking information submitted through Calendly
Email address if you subscribe to my newsletter

Information collected automatically

Browser type, operating system, and device information
Pages visited, time spent on the site, and referring URLs
IP address (anonymised where possible)
Cookie data (see Section 7 below)

3. How I Use Your Information

Your personal data is used solely to:

Respond to your enquiries and schedule sessions
Deliver hypnotherapy and NLP services you have booked
Send booking confirmations and session reminders
Send newsletters or wellbeing tips (only with your explicit consent)
Improve the website and user experience
Comply with applicable legal obligations

I will never sell, rent or trade your personal information to any third party for marketing purposes.

4. Confidentiality of Session Content

Everything discussed during a hypnotherapy or NLP session is treated as strictly confidential. I maintain professional ethical standards and will not disclose the content of your sessions to any third party without your written consent, except where required by law (e.g. if there is a serious risk of harm to yourself or others).

5. Sharing Your Information

I share personal data only when necessary, with the following categories of trusted third parties:

Calendly - for booking management (their own privacy policy applies)
Google - for analytics and email (Gmail) services
Email service providers - for newsletter delivery (only with your consent)
Legal authorities - if required by law or court order

All third-party providers are contractually required to protect your data and may not use it for their own marketing purposes.

6. Data Retention

I retain your personal data only for as long as necessary to provide the services you have requested or as required by law. Contact form enquiries are retained for up to 12 months. Session-related notes are retained for up to 3 years for continuity of care, after which they are securely deleted.

7. Cookies

My website uses cookies - small text files placed on your device - to improve your browsing experience. The types of cookies used include:

Essential cookies - necessary for the website to function (e.g. cookie consent preference)
Analytics cookies - to understand how visitors use the site (only with your consent)
Third-party cookies - from Calendly and social media embeds (only when you interact with them)

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access - request a copy of the personal data I hold about you
Correction - request that inaccurate data be corrected
Erasure - request that your data be deleted ("right to be forgotten")
Restriction - request that I limit how I process your data
Portability - receive your data in a structured, machine-readable format
Objection - object to processing based on legitimate interests
Withdraw consent - withdraw consent at any time where processing is based on consent

To exercise any of these rights, please email info@nadjachicoulaa.com. I will respond within 30 days.

9. Data Security

I take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet is 100% secure, and I cannot guarantee absolute security.

10. Children's Privacy

My services are intended for adults aged 18 and over. I do not knowingly collect personal data from children under 18. If you believe a child has provided me with personal information, please contact me immediately so I can delete it.

11. Links to Other Websites

My website may contain links to third-party websites (such as Calendly or Instagram). I am not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. I encourage you to review this page periodically. Continued use of my website after changes are posted constitutes your acceptance of the revised policy.

13. Contact

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please reach out:

📧 info@nadjachicoulaa.com
💬 WhatsApp: +971 50 495 9740
📍 Abu Dhabi, UAE